Shipping and payment terms

A. Shipping costs and information

As standard, the goods can only be shipped to the countries listed below. Depending on the size of your order, it will be shipped by Deutsche Post, DPD, UPS, DHL or a forwarding agent. The shipping costs incurred in each case can be found in the table below.

If you wish to ship to another country, please write us an email (info@tune.de) before ordering and please tell us the item with the quantity and the delivery address with the country and the corresponding zip code.

We will then inform you at short notice whether we can also ship to the desired country and - if delivery to the desired delivery address is possible - inform you of the shipping costs, as we have to ask our shipping partner about shipping options and costs in advance.

I. Shipping within Germany

For shipping within mainland Germany, we charge a flat rate of 5.50 euros plus VAT per order (wheel sets 9.90 euros plus VAT). Shipping to German islands is not offered.

II. Shipping outside of Germany

We deliver to the following countries:

In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). You can find more information, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for the Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.

B. Payment information

I. When shipping within Germany

For deliveries within Germany we offer the following payment options, unless otherwise specified in the respective product description:

1. Prepayment by bank transfer

2. Direct debit (SEPA direct debit)

3. Delivery on account

4. PayPal

II. When shipping outside of Germany

For deliveries abroad, we offer the following payment options, unless otherwise specified in the respective product description:

1. Prepayment by bank transfer

2. Direct debit (SEPA direct debit)

3. PayPal

III. Detailed information on the individual payment options

1. Prepayment by bank transfer

Transfer the invoice amount to our bank account within 7 days, stating the purpose. We will inform you of our bank details and the purpose of the transfer separately by email as part of the order processing.

2. Direct debit (SEPA direct debit)

After submitting your bank details and issuing a SEPA direct debit mandate, we will collect the invoice amount from your bank account by direct debit. Please make sure that you send us your bank details correctly during the ordering process and that your account has the necessary funds. The collection by direct debit takes place when the goods you have ordered leave our warehouse.

3. Delivery on account

After receiving the invoice, transfer the amount to be paid by you to our bank account within 14 days. For new customers, we reserve the right to offer delivery on account only from the 2nd order.

4. PayPal

Pay conveniently via PayPal. Log into your PayPal account using your email address and password and make the payment. The PayPal account will be debited on the day of payment.